I am a seasoned executive case manager with a passion for meticulous attention to detail. Operating with a high degree of autonomy, I excel in resolving cases efficiently and effectively, minimizing the need for additional oversight. My track record speaks for itself, with a consistently low rate of case send-backs. With a diverse skill set in IT technical support, I am proficient across multiple operating systems including Linux, Windows, and Mac. My expertise extends to telecommunications, fiber optics, radio frequency technologies, and low voltage wiring such as telephone and ethernet networking.

I bring extensive experience in troubleshooting DOCSIS systems, consistently achieving outstanding resolution rates for complex issues. Driven by a commitment to excellence, I thrive in dynamic environments where problem-solving and innovation are paramount. My proactive approach and ability to navigate challenges with precision make me a valuable asset in any team or project.